Hotel Roma Faq Lisboa

In the context of the Covid-19 pandemic, all processes and procedures have been reviewed with the aim of ensuring greater confidence and safety for our customers and employees.

Hotel Roma strictly complies with all the guidelines issued by the Directorate-General for Health. Our employees are properly equipped with the personal protective equipment (PPE) appropriate to their duties.

• Alcohol-based disinfectant solution dispensers have been placed in public areas.
• Signage has been placed in public areas to ensure social distancing.
• Customers must wear masks whenever they move around or remain in public areas. In the Restaurant, Wine-Bar and Breakfast Room, wearing a mask is not compulsory, but is recommended after the end of the meal.
• Hotel Roma is certified with the CLEAN&SAFE label.

You should contact the Hotel Reception and a mask will be provided.

In the event of a suspected COVID infection, we recommend that you remain in your room and inform reception immediately. You should then contact the health authorities on the SNS24 line - 808 24 24 24.

If necessary, Hotel Roma has a room prepared for a guest to remain in quarantine until the health authorities have assessed the situation and decided on the next steps to take.

To ensure the safety of all customers and staff, keys are sanitised before being handed over to guests. Luggage is also sanitised on arrival.

We reviewed all the hygiene and safety procedures and processes:

• The staff responsible for sanitising the rooms are equipped with masks, gloves, eye protection, disposable caps and disposable plastic aprons,
• Bed linen and towels are removed at least 20 minutes after the guest's departure and then sanitised.
• The room remains at rest for 24 hours, and only after this time is it assigned to another guest.

Yes. With the reinforcement of the cleaning and security processes, daily cleaning is ensured with the following proviso: it is only carried out when guests are not present in the room.

Yes. If you prefer, the room will not be sanitised during your stay. To do so, they must inform Reception or place a ‘Do Not Disturb’ sign outside the door for the duration of their stay.

The lifts are working in accordance with the standards issued by the DGS. The capacity of the lifts is adjusted to the current situation in the context of a pandemic, and due social distancing must be observed.

We recommend that you book on our website or by contacting the reservations department by e-mail or telephone.

• reservas@hotelroma.pt
• Telephone: +351 21 793 2981

Yes, it is possible to book more than one room, up to a maximum of five. Please note that if you book several rooms at the same time, the adult/child composition must be consistent. You can also choose to make several bookings separately.

We regularly launch exclusive promotions that allow you to book rooms at the most competitive prices.

It is not possible to book rooms for day use through our website, so please contact our reservations department. However, we don't have rates for daily use; you will always be charged for one night without breakfast plus the corresponding tourist tax.

To book a room with reduced accessibility, we advise you to contact the reservations department on +351 21 793 2981, or by email to reservas@hotelroma.pt.

Once the booking has been completed, confirmation will be sent to the e-mail address provided.

If you wish to make a special request, please include this information in the booking comments before final confirmation. Please note that these requests are subject to availability. Alternatively, you can contact the reservations department on +351 21 793 2981, or by email to reservas@hotelroma.pt.

Yes. There are no limitations on the website that prevent this.

We advise you to contact the reservations department on +351 21 793 2981, or by e-mail to reservas@hotelroma.pt. However, it is not compulsory to present the booking confirmation in order to check in; all you need to do is present the identification document of the booking holder.

Cancellation or modification of your reservation depends on the conditions mentioned in the rate.

We advise you to contact the reservations department on +351 21 793 2981, or by email to reservas@hotelroma.pt if you need further clarification.

Depending on the rate you chose when booking, there are several cancellation options: cancellable and changeable, changeable and non-cancellable, and non-cancellable and non-cancellable.

To find out what the conditions are for the rate you chose when booking, check the ‘rate conditions’ or the notes on the promotion.

You can find this information in the rate conditions and in the booking confirmation email. If you cancel by the date mentioned in the cancellation policy, you will not be charged. If you cancel after that date, you may incur penalties as mentioned in the conditions of sale.

No-shows will incur a daily fee, which will be charged to the credit card indicated on the booking.

Yes, it is possible. We advise you to contact the reservations department on +351 21 793 2981, or by e-mail to reservas@hotelroma.pt, to explain the situation.

However, the hotel does not guarantee that the daily rate will be the same on the new dates, so you may have to pay the difference for the new price.

This means that you can cancel your booking up to the deadline stated in the rate conditions at no cost.

A non-cancellable reservation means that you will always be charged the full amount of your stay if you cancel or if you don't show up at the hotel (No Show).

In the case of prepaid bookings, the amount paid will not be refunded. In the case of a post-paid booking, the credit card indicated at the time of booking will be charged.

Yes, children are welcome at our hotel.

Children up to and including the age of 12 do not pay when sharing the same room with two adults. From 13 to 18 years old, they pay 50% of their stay in the same room as booked.

All occupants of the room, regardless of age, must present a valid identification document (Citizen's Card, Passport or Residence Permit).

If the child is not accompanied by a parent, an official declaration authorising the stay with the accompanying person must be presented. Without this document, check-in will not be authorised.

Cots are provided free of charge, subject to hotel availability. Extra beds, depending on the type of room chosen and the age of the child, may have an associated cost.

If you need any clarification on this matter, we advise you to contact the reservations department on +351 21 793 2981, or by email to reservas@hotelroma.pt.

Depending on the rate you choose, breakfast may or may not be included. You can check what is included in the price in the conditions of sale. This information is also included in the confirmation sent by the hotel to the e-mail account indicated in the booking.

Unless otherwise stated, our prices include all legal fees in force at the time of booking, with the exception of the Municipal Tourist Tax.

This tax is never included in the price of the room. In accordance with the law in force, it is charged to all occupants of the room, over the age of 13, for a maximum of 7 consecutive nights, regardless of whether the guests are nationals or foreigners. For guests staying for medical reasons, the tax is exempt for the guest and a companion sharing the same room.

To take advantage of this exemption, a document proving the medical condition must be presented at check-in.

If you have a booking already confirmed with us and have found a lower rate on another website, with exactly the same sales conditions and cancellation policy, please contact our reservations department on +351 21 793 2981, or by email to reservas@hotelroma.pt.

The matter will be analysed and if it is found that the conditions of sale are the same, we will match the rate.

NOTE: The ‘Best Rate Guaranteed’ is only valid for 24 hours after the booking confirmation has been sent. After this period, the Hotel does not undertake to match a lower price that may be available elsewhere on the internet.

Rates are dynamic and vary according to occupancy rates, demand and the time of year. You may also have found a promotion that is no longer available.

Prices are per room unless otherwise stated.

Through our reservations department you can take advantage of the same discounts available on the Hotel Roma website.

A stay on a Full Board basis includes the 3 main meals without drinks included. Half board includes breakfast and dinner or lunch without drinks included.

A credit card is always required to guarantee the booking. At check-in you can use another means of payment to settle the booking. Hotel Roma accepts payments by cash, MB Way, VISA, VISA Electron, AMEX, Mastercard. Our terminals are equipped with ‘contacless’ technology.

Cheque payments are not accepted.

At hotels in Portugal, in accordance with Law no. 92/2017 of 22 August, payments or receipts involving amounts equal to or greater than 3,000 euros (10,000.00 euros for non-residents) cannot be made in cash, and alternative means such as credit card or bank transfer must be used.

Yes. In order to guarantee your security and maximum confidentiality, we treat your personal information in accordance with the data protection laws (GDPR) in force in the European Union.

If you choose a prepaid rate, the total amount of your booking will be charged immediately. If you choose a rate with payment at the hotel, no amount will be taken from your card. However, the Hotel reserves the right to pre-authorise the credit card, with the amount corresponding to one night, to check its validity.

The total amount to be paid will be confirmed with the client at check-in. The amount blocked in the pre-authorisation will be cancelled and refunded to the card (the number of days for the amount to be available on the client's card varies depending on the bank and whether it belongs to a national or foreign account).

The customer can choose to pay for the booking with the same card, or use an alternative means.

If at check-in the client refuses to make full payment for the stay, or to leave a deposit, the Hotel reserves the right to cancel the reservation.

We advise you to contact the reservations department on +351 21 793 2981, or by e-mail to reservas@hotelroma.pt.

Visa, MasterCard e AMEX.

Yes, as long as both cards belong to the reservation holder.

No. Hotel Roma only accepts card payments that belong to the booking holder.

Check-in on the day of arrival is available from 15.00. On the day of departure you must leave the room by 12 noon.

If you wish to stay in the room after 12 noon on the day of departure (Late Check-Out) you must make this request at the time of booking, or ask at Reception as far in advance as possible. Late check-outs incur costs and are subject to hotel availability.

Check-in before 3pm on the day of arrival (Early Check-In) must be requested at the time of booking, may involve an additional cost and is subject to hotel availability.

We advise you to contact the reservations department on +351 21 793 2981, or by e-mail to reservas@hotelroma.pt, if you require further clarification on this matter.

Yes, the Hotel Roma has its own luggage storage area free of charge.

Yes, all rooms have a safe for free use. The password to open the safe is set by the guest. Hotel Roma recommends using the safe.

Yes, all rooms have a Mini-Bar. Please note that we do not recommend storing medicines in the Mini-Bar, for this we recommend contacting Reception.

Yes, we have a certified CCTV system for the safety of our guests and staff. This system does not record sound.

As fechaduras estão equipadas com um sensor de aproximação e só abrem a porta com uma chave válida. Além disso, registam todos os movimentos efectuados, sendo possível exportar para um equipamento próprio com que chaves e em que dias e horas a porta foi aberta.

You can do this at the time of booking. Or you can send an e-mail to reservas@hotelroma.pt or call the hotel on +351 21 793 2981.

Hotel Roma's reception is open 24 hours a day, every day of the year, and confirmed and guaranteed reservations are held until the guest arrives.

Yes, however, as places are very limited, it is not possible to book in advance. Availability must be checked with Reception at check-in.

The hotel does not prevent you from ordering takeaway, but you will have to go to the Lobby to take your order. For security reasons, we do not allow couriers to go up to the rooms.

If you have forgotten anything in your room, you will need to contact the hotel directly, by email to frontoffice@hotelroma.pt, or you can call the hotel on
+351 21 793 2981.

The hotel can organise delivery by post to the address indicated by the guest. Postage costs are borne by the guest.

We advise you to contact the reservations department on +351 21 793 2981, or by e-mail to reservas@hotelroma.pt.

If the booking was made on the Hotel Roma website, with our reservations department or directly at the Hotel, the invoice will be sent to the e-mail account indicated by the client.

If the booking has been made and paid for by organisations outside the Hotel, they are responsible for issuing the invoice for the stay.

Only duly identified assistance dogs are allowed at the Hotel Roma and there is no additional charge.

You can do this through our partner WELCOME PICKUPS, by clicking HERE

No. Hotel Roma is a ‘No Smoking’ establishment. In addition to the rooms, smoking is not permitted in the lifts, public areas, breakfast room, restaurant, wine bar and meeting rooms.

Violation of this rule may result in the payment of a fine, as provided for in article 6 of Law 63/2017 of 3 August.

Yes, however we advise you to contact the reservations department on +351 21 793 2981, or by email to reservas@hotelroma.pt, for information on this matter. Due to the pandemic, and the changes being communicated by the DGS regarding restrictions on catering, Hotel Roma has been adapting access to this service in accordance with official guidelines.

Yes, Hotel Roma offers free Wi-Fi in the rooms and public areas. The access password is provided at check-in.

Yes, we have rooms prepared to accommodate people with reduced mobility. However, this must be mentioned in the booking and is subject to the hotel's availability.

The hotel has a restaurant, wine bar, souvenir shop, meeting rooms including an auditorium and net centre. However, in the context of the pandemic, we advise you to contact the reservations department on +351 21 793 2981, or by email to reservas@hotelroma.pt, to confirm which services are available.

The credit card used to make the booking. The Citizen Card, Passport or Residence Permit of all occupants of the room, regardless of age.

If you are travelling with children, it is compulsory to present their IDs. If the child is not accompanied by a parent, it will be necessary to present an official declaration authorising the stay with the accompanying person. Without this document, check-in will not be authorised.

• METRO: Estação ROMA (linha verde)
• COMBOIO: Estação ROMA-AREEIRO
• AUTOCARROS: 727 (Roma – Restelo) e 793 (Roma – Marvila)

Artéria principal do bairro de Alvalade, a AVENIDA DE ROMA começa na Praça de Londres e estende-se até à Avenida do Brasil. É das Avenidas mais tradicionais e familiares da capital. Nos dois links pode encontrar informação diversa sobre esta Avenida, com sugestões de lojas, parques e restaurantes.

Avenida de Roma - LINK1

Avenida de Roma - LINK2